On a weekday (non-holiday), our volunteers take the phones from about 3:00 p.m. to 10:00 a.m. the following morning. Whether or not they answer the phones during the night is up to them. On the weekends, the phones are transferred 24 hours.
The only requirement is that the volunteer be an Al-Anon member who has a phone or cellphone that can take the calls during that time. We generally have about 300 calls per month, or about 10 per day. This is something that is done from your home or cellphone. You do not go to a call center, but do this in the comfort of your own home, or elsewhere. You would take a call, and help someone find a meeting, or transfer the call to a 12th-Step Phone Volunteer who can speak to the caller more in-depth.
For more information on this rewarding service opportunity, please contact the Intergroup Office at 713-683-7227!
A big THANK YOU to all of our phone volunteers who take calls every month afterhours!